At Eden Ridge Acres, we want your return experience to be as pleasant and easy as possible. If you are in any way unsatisfied with your order, you can contact us concerning a refund within 30 days of receiving your order. Returned herbs, spices and teas can be opened, but accessories, and other custom orders or home products are final at time of purchase. We will always do our best to make things right.
Please email us at firstname.lastname@example.org before returning your items, and we will be glad to assist you with your return or refund as promptly as possible.
When returning your items
Please include in the box, a copy of your invoice, or a piece of paper with your name, address and phone number, as well as the order number and date of order (if no order number is available). We would appreciate a brief note explaining the reason for your return, although this is not necessary we appreciate the feedback so we can better our business and service for the future.
Once we receive the items, we will credit back your credit card or PayPal account (depending on what payment method you used when ordering) for the cost of the item(s) received according to the guidelines below. If you paid with a check or money order (and sometimes if the order is close to the 30 day mark), your refund will be issued in the form of a company check.
Shipping charges for returned item(s) are the sole responsibility of the customer, unless it is an error on the part of Eden Ridge Acres.
Returned or non-deliverable packages will be canceled upon receipt, and any return fees charged by the carrier will be deducted from the product refund.
Original shipping charges are the responsibility of the customer, and are non-refundable.
Alaska & Hawaii shipping charges are also non-refundable.
No Exchange Policy
At this time we do not offer exchanges or store credits for returns.
Please return herbs and mixes in original, undamaged packaging. Only unused portion of item(s) will be refunded.
We do not accept returns on products that have been mixed or blended with other ingredients. If you have purchased products to form your own mixes, please examine raw products before mixing. We suggest that you make a small batch first to ensure quality.
Clearance & Sale Items
We cannot accept returns on clearance or special sale items or samples.
What happens to returned products
In order to ensure saftey and proper business integrity guidelines – we inspect all food or home products returned (if there was a certain complaint, that deems it necessary.) After inspection we simply toss out to ensure sanitary saftey measures.
Items postmarked within 30 days of purchase date will receive a full item refund. Items postmarked after 30 days (within the 30-day limit) will receive a 50% refund.
Please do not return item(s) that do not fit the above criteria, as we will not be able to issue refunds for non-qualifying item(s) and cannot return these item(s) to you.
If you notice a discrepancy with your order after receiving it, or receive a broken or damaged item, please contact us immediately within 30 days of receiving the order so that we can remedy the problem. Any order errors reported after 30 days cannot be remedied.
Infestation – Chemical-free, naturally grown herbs, spices and teas, although great for the environment and for our health, are often susceptible to infestation even with proper storage and preventative measures. At the farm, we take measures to ensure that our herbs and teas are kept fresh and pest-free, including preventative steps such as using natural repellents and placing traps. In the event of potential infestation, we would flash-freeze batches immediately upon receipt of any ingredient. In addition, Eden Ridge Acres uses good hygiene practices to ensure a healthy, clean and pest-free environment for all of our dried and fresh products. Even with these preventative measures, there is a possibility of infestation after purchase, especially in flowers and seeds and fresh produce. With proper storage practices this can often be prevented, but in the case of a minor infestation, we suggest flash-freezing the herb overnight at 10-30 degrees.
It is our policy to make sure that all dried herbs leaving the Eden Ridge Acres store room are pest-free. However, in the event that you find one of the herbs or herbal mixes you purchased is infested, please contact us within 30 days of purchase for a full refund or replacement, and we will credit you back for the item(s) — no questions asked.