Q: Are your products organic?
A: Our commitment to you is excellence in product quality. We strive to provide our customers with ingredients and materials that are grown naturally without chemicals. Though we are not certified organic we follow some of the same guidelines and concepts to insure healthy foods, the way they were intended to grow. Becoming certified organic entails many, many holes and loops to go through. Simply put, we never use chemicals to grow our food. Many of our dried teas and herb ingredients are purchased by reputable companies nation wide that source very high quality ingredients from all over the world. Many of which are from farmers who are Fair Trade and who wildharvest. *When we need to purchase an ingredient we can’t grow ourselves, we always purchase certified organic whenever they are available. When not available, we carefully select the best wildcrafted or “grown without chemicals” from sources that have a strong plant sustainability program, and can provide us with their certification. All of our ingredients we purchase come from a small handful of choice companies that go through strict regulations and testing. Each company we purchase products from complies with the Global Standard for Food Safety, as well as regulations from the Food & Drug Administration (FDA), along with many other certifications. Our products we’ve purchased have gone through a full allergen program and are under tight controls to prevent cross-contamination, that’s why we choose these companies for ingredients! Our small business also follows the GSF safety and FDA packaging guidelines suitable to our business type. We follow strict regulations that aren’t even yet qualified for our small farm. We feel this is important, as we aim for quality and integrity, and a healthy future for families just like ours. We never sell a product our family doesn’t eat or use ourselves. 


Q: How long does processing and shipping take?
Generally packages leave our farm within 7-10 business days; occasionally we may be a little behind due to a holidays or order rush. From start to finish your order is processed, filled, and shipped by our husband and wife team! For the highest quality and freshness, all of our products are hand-poured and filled per order, rather than pre-bagged. We pride ourselves on this personal touch to ensure every package is just perfect and extremely fresh. We do not ship fresh produce.


Q: Can I add to my order after it’s already been placed?
A: Because our payment processing pre-authorizes your credit card for the total amount of your order, we are unfortunately unable to make changes. Due to ecommerce regulations and for our customers’ protection, we are not able to charge more than your original pre-authorization. Adding to, or changing the order is not possible without voiding the pre-authorization or canceling and refunding the original order.


Q: Where is my tracking information?
Most orders take up to 7-10 business days to leave our facility after being hand-poured, scooped, wrapped and packaged with care. Rest assured, we will automatically send you an email with your tracking details and an estimated arrival date! If you have any questions about the status of your order, don’t hesitate to email us at info@edenridgellc.com. If you still don’t see an email with your tracking, please check your spam. 


Q: How do I purchase/apply a gift certificate?
A: Eden Ridge Acres offers gift certificates and they can be purchased right in our shop in $10 increments. You may redeem your gift certificate online by entering the gift certificate number into the coupon code box at checkout. If you are placing an order for pick up via email or online please include the certificate number with your order. All gift certificates must be used in full. If the value of your gift certificate is greater than or equal to the total amount of your order (with shipping included). We are unable to “redeem” or credit your account at this time. If a balance remains on your order after using your gift certificate, you may pay the rest by credit card. Simply fill out your billing information as normal, and the proper deduction value of the gift certificate will be properly placed. 


Q: What is the shelf life of your dried Herbs & Teas? And what is the best way to store them?
A: Shelf life varies from one herb and tea to another. A powdered herb will lose its properties much faster than a whole or cut herb. Those with volatile oils like peppermint will lose their freshness much sooner than those without those types of natural oils. Roots have the longest shelf life as they are much denser than flowers or leaves. It’s difficult to give a quick and simple answer. Most herb books have something to say on this subject, but they are not very specific. Just as our family did, you will gain insight in this area as you get more familiar with each herb. In general, keep the herbs in air-tight containers, as cool as possible, and don’t expose them to light unless in use.


Q: How do I determine appropriate herb dosage for adults and children?
A: We like to determine the doses of herbs (esp. tinctures) by starting each person with a small amount, and increasing only as necessary. Then, we jot down the amount so as to know how much to use next time. Everybody is different so it is important to look at each person individually with herbs.
There are some herbs that should be treated with caution when used internally, such as herbs like Wormwood. But, for the most part, there is room for trial and error. The biggest dosage difference is between tinctures and teas. Tinctures are much more potent than teas and the doses of tinctures are more critical. Teas can normally be taken as often as desired. Herbal Antibiotics, Practical Herbalism, and Nutritional Herbology books all contain recommended dosages with their remedies. These were helpful in leading us to come up with dosages for our own creations for our own family to use. Herbal Antibiotics and The ABC Herbal have some very helpful information on determining dosages for children. We highly recommend these resources.


Q: When a book suggests more than one herb for the same condition, do I choose just one herb or do I use all the suggestions?
A: Just as there are many right ways to prepare the same remedy, there are many herbs that can be used for the same ailment or condition. Why? Because although each herb is somehow unique, many have very similar properties or similar effects on the body. This is a good thing since sometimes an herb is not readily available, it may be too costly or a certain herb may not be effective for a certain person.
For instance, Blessed Thistle is used to increase breast milk, but it should not be used if the nursing mama is pregnant. So, that mama needs to use another herb like Milk Thistle or Red Raspberry to increase her milk production while pregnant. Also, sometimes you want to use an herb that can be made into a tea rather than a tincture, and that is a deciding factor for you. Combining herbs that have similar properties into one remedy is a norm. Just make sure you do your research before making your own combinations.


Q: How do I figure proportions for herb combinations?
A:  Knowing which herbs can be used together to treat a condition is vital information. That is one of the main reasons we have chosen to study herbalism.
We live in an age where pharmaceuticals and exact dosages are the usual form of medicine. Many people depend on others to diagnose and prescribe (or at least suggest) which form of medicine to use, dosage included. Most herbalist and herbal resources do not support this mindset, nor do we. Instead, we encourage you to educate yourself, so you can properly use the available herbs as you see fit. To give exact amounts with a remedy may sometimes be helpful. But mostly, it will lead the reader to continue depending on others for their expertise, rather than further education and understanding for themselves. Proportions of ingredients and dosages are affected by body weight, individual sensitivity to herbs, the stage of the illness, etc. Only you know these variables, and thus only you should determine the proper amounts and dosages. If you feel like you are lacking knowledge, which is quite understandable if you are new to herbs, then may we make a few suggestions?: Do further reading (Much of what we know about herbs, we’ve learned through extensive reading and researching); Tackle simple remedies to get your knowledge and confidence going; take note of the proportions we use in our own shared recipes; ask others that have gone before you to clarify particular questions about herbal remedies.


Q: Which is more effective, tea or tincture?
A: Teas and tinctures both have their individual advantages. The potency of most herbs are much greater in a tincture. However, a tea can be immediately prepared and taken. Also, a tea often has an immediate soothing or invigorating aspect to it (depending on the herbs used).


Q: Do you offer any pre-made and ready to use tinctures?
A: We do not offer any pre-made tinctures. We prefer for you, the customer, to have the most personalized and effective tinctures available, by equipping you to make your own tinctures. We strive to provide you with the knowledge, supplies, and support to make the exact herbal remedies that you want and need, we do provide many herbal kits for your convenience.