Policies

 

Website Orders
You can place orders 24 hours a day, 7 days a week on our website. We accept Visa, Mastercard, American Express, and Discover cards registered in the U.S. or Canada. When using a pre-paid gift card (i.e. Visa, Mastercard, American Express, and Discover), please make sure to register the card with the card issuer before using it as payment. Sales Tax will be added to all orders shipped in Iowa. All other states are tax exempt at this time. (Fresh produce is not available for shipping.)

 

Phone Orders
At this time Eden Ridge Acres does not offer this service, and we look forward to being able to offer this in the future, we do take orders through email. See below.

 

Local Pickup
To pick your order up locally at our location, please email us at info@edenridgellc.com to place your order. Please give a detailed description of the items you would like to order. Complete name of the product and the amount is all that is needed to place your order. Please note that our pick up location is a family farm at this time and not a retail store. All orders must be placed in advance. When picking up an order locally, no shipping charges will be incurred, but local taxes due apply. For your convenience, all orders for pickup must be placed at least 3 business days in advance.

 

Adjustments & Add Ons
At this time, we are not able to make any changes to your order regarding changing of an item(s) quantity or adding additional items once orders are placed online. We apologize for any inconvenience and ask that you please review your order carefully prior to submitting your order.

 

Cancellations
If you have placed an order and need to cancel it, please email us as soon as possible at info@edenridgellc.com and we will try our best to cancel the order requested. However, since orders are processed at 10:00 A.M. and 2:00 P.M. on weekdays (10 A.M. to 12:00 P.M. on Fridays), this is not always a possibility. Orders placed after 10:00 A.M. must be canceled before 2:00 P.M., and orders placed after 2:00 P.M. must be canceled before 10:00 am the following morning. Orders placed after 12:00 P.M. on Fridays must be canceled before 10:00 A.M. the following Monday.

 

Discrepancies and Shortages
If you find that your order contains discrepancies or incorrect amounts, please contact us as soon as possible to resolve your issue. We cannot accept requests for returns after 30 days from the date of your invoice.

 

Out of Stock Items
Once in awhile a particular item will go out of stock. We try our best to mark items out of stock on our website as soon as possible. However, if before your order is processed, we find that one or more items are out of stock, we will issue a “Backordered’’ notice on your invoice, and ship only the available item(s) out at that time. All backordered item(s) will be shipped out as soon possible. We understand that Out of Stock items can be inconvenient, and try to make our customers aware of the shortage before they order.

 

Samples for Bulk Orders
In order to keep our prices affordable, we do not offer samples on 1lb or below order options. However, we do offer many of our teas and herbs in smaller increments for purchase to enable you to try out our different products at an affordable price. For customers ordering custom bulk quantities of 25 lbs or more, 1 oz samples are available at $5.00 per product sample, which is refunded if you actually order a bulk order within the 30 days of your sample order invoice.

 

Special Orders
At this time, Eden Ridge Ares does not accommodate special tea blending services. However, we are always open to product suggestions! To make a suggestion for new product consideration please, email us at info@edenridgellc.com.

 

Discount Policy
We offer many opportunities to save through our email newsletter, Facebook page, and the Eden Ridge Blog. Discounts cannot be combined by what is known as ‘’Double-Discounting’’. Instead, when more than one discount applies, we will honor the highest discount, and all others will become void. We are unable to refund or add a coupon or discount to an order if it is not applied at the time of ordering.

 

Environmental Practices
Here at Eden Ridge Acres, we not only strive to help your life become healthier by the products we offer, but we also take great care to keep our environment at its very best. When our environment we live in is healthy and alive, then so are we. At the farm, we like to do our part by recycling the items that would end up filling the landfill. Waste such as cardboard, plastic, glass, etc. When items like these are recycled, it helps keep our God given planet that much cleaner and greener!

 

Our Promise to You
At Eden Ridge Acres, it is our mission to provide you with the highest-quality, chemically-free grown teas, herbs and locally grown produce on our farm. When we must use other ingredients to compliment our dried teas and herbs, and organic is unavailable, we carefully select the best wildcrafted or “grown without chemicals” from sources that have a strong plant sustainability program or wildcrafted farm mission that provides us with their certification of sustainable practice and quality verification before we use any of their ingredients.
 

Giving Back
10% of very purchase made through the farm helps bring another child home to their family. “For your home, for their future!”